Information we collect
•
Account and profile information, including your name, phone number, society, and selected role.
•
Marketplace activity such as listings, orders, reviews, and order-linked chat messages.
•
Operational information needed for authentication, security, notification delivery, and service reliability.
How we use information
•
Provide and secure the Socio residential-society marketplace.
•
Connect customers with participating society merchants while enforcing role and society boundaries.
•
Maintain the authoritative in-app order ledger and, where a notification channel is available, send transactional updates with your consent.
•
Prevent abuse, diagnose failures, and comply with applicable obligations.
Sharing and communication
Socio exposes only the information needed to complete marketplace activity. Customer phone numbers are not disclosed to merchants through the WhatsApp notification channel, merchant numbers are not disclosed to customers, and customer replies are not forwarded to merchants.
We use infrastructure and messaging providers to operate authentication, storage, and optional notifications.
Retention and deletion
When an account is deactivated, Socio removes or scrubs active profile information, disables roles, removes notification tokens, and takes down active listings. Order, chat, review, audit, and notification records may be retained where needed for operational history, disputes, security, or legal obligations.
See the Account and Data Deletion page for the self-service process and assistance route.
