Using Socio
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Provide accurate account information and keep access to your verified phone number secure.
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Use Socio only for lawful residential-society marketplace activity.
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Do not misuse another participant's information, interfere with the service, or attempt to bypass society and role boundaries.
Marketplace roles
Merchants are responsible for the accuracy, availability, pricing, and fulfilment of their listings. Customers are responsible for reviewing order details before placing an order. Socio provides the marketplace and authoritative in-app order record but is not the seller of merchant goods.
Orders and communication
Order status is determined by Socio's in-app order ledger. External notifications, including WhatsApp updates, are informational and do not replace the in-app record.
Order chat must remain within Socio. Participants may not use the service to expose or solicit contact details in violation of applicable rules or another person's privacy.
Account action
Socio may restrict or deactivate access where necessary to protect participants, comply with law, or address misuse. You may request account deactivation after pending or confirmed orders have been completed or cancelled.
Service availability
We work to keep Socio reliable, but availability may be interrupted by maintenance, provider outages, security events, or circumstances outside our control. To the extent permitted by law, Socio is provided without guarantees that every feature will always be uninterrupted or error-free.
Changes
We may update these terms as Socio evolves or legal requirements change. The effective date above identifies the current version. Continued use after an update means the revised terms apply, subject to applicable law.
